Phone: (03) 9752 2644

Address: 717 Burwood HWY, Ferntree Gully, Vic 3156

Frequently Asked Questions

What to expect from a consultation

On arriving at the clinic you will be greeted by one friendly receptionists who will take some preliminary details from you.


The initial consultation takes approximately 45-60 minutes, depending on the complexity of the case. During this time we will take a full case history and then examine you in order to identify the cause of your pain. After this we will discuss the diagnosis with you and the plan for management. This will usually involve some form of manual therapy and possibly the prescription of some exercises.


We allow 30 minutes for subsequent treatments. During these sessions we will review your progress and continue the management approach as required.


What do I need to wear to my appointment?

We advise our patients to wear loose-fitting, casual clothing to appointments.


It is typical during an appointment to undress to your underwear or have your top off so that we can see your spine. If you are uncomfortable with this please let your Osteopath know.


What we treat?

We treat patients of all ages from newborn babies to people in their nineties. Obviously the conditions will vary depending on the age group. Common conditions we treat are;

  • neck pain
  • headaches
  • jaw pain
  • upper back and shoulder blade pain
  • shoulder and elbow injuries
  • low back and hip pain
  • knee pain injuries
  • ankle and foot pain
  • arthritis and other degenerative conditions
  • pain associated with pregnancy

We have particular interest in treating women during and after pregnancy with back and pelvic pain, and babies even when newly born as well as managing elderly patients with arthritic conditions


Do I need a referral

You do NOT need a referral as Osteopaths are primary care practitioners, however we do accept referrals for patients with chronic conditions under the Chronic Disease Program (CDM) allowing the patient to claim a rebate with medicare. (You will need to speak to your GP about this program)


Can I receive treatment if I am pregnant?

Yes you can. Our osteopaths are all trained to safely and effectively treat women throughout their entire pregnancy.


Do you treat patients under workcover/workcare, TAC and Veterans Affairs?

At Knox Osteopathic Clinic we are happy to treat patients who have been injured through work or motor vehicle accidents as well as returned service patients.


Please advise our receptionist upon booking if you have a claim with one of the above bodies.


When you call to make your first appointment please make sure you bring all relevant documentation, your claim number and your insurer's details with you so we can add these to your file.


Some claims may incur a gap payment for treatment. Please speak to our receptionists for further details.


Can I claim on my private health insurance?

Yes you can. Provided that your cover includes extras, we have HICAPS facilities at the clinic which means that you can receive your private health cover rebate on the spot.


Payment options.

Payment is due at the time of the consultation. We accept cash, EFTPOS, Visa, Mastercard and Amex.